Not-for-profit Law
Redesigning a legal resource hub for Australia’s not-for-profit sector
Not-for-profit Law is a national service that helps Australia’s not-for-profit organisations and social enterprises navigate the legal landscape. Their website is a central hub of legal resources, webinars, and training materials—supporting thousands of organisations doing important work in their communities. I led the UX and UI design for the full website redesign, which included integrating a new design system created for their parent organisation, Justice Connect.
Making complex content accessible
With over 300 resources and a vast library of training materials, one of the most critical early challenges was understanding how people actually used the site. Through a mix of interviews, workshops with subject matter experts, card sorting, top task analysis, and treejack testing, we gained clarity around what users needed most—and where the current site was falling short. This insight directly informed a redesigned information architecture that significantly improved navigation and resource discovery.
Equally important was the language. Legal content can easily become overwhelming, especially for small organisations without legal expertise. We focused on surfacing content in an approachable, plain-English tone, supported by clear headings and consistent page structures. The design system provided a strong visual foundation, but flexibility and accessibility were front and centre in how we applied it to Not-for-profit Law’s content-heavy, user-focused context.
Building for flexibility and impact
The site was built on WordPress, with a tailored setup that gave the Not-for-profit Law team full autonomy over their content and site structure. We created a framework of reusable templates that offered structure without being rigid—allowing the team to maintain and expand the site with ease long after launch. Beyond design and development, I also supported the release process and content migration to ensure a smooth transition. The final handover included comprehensive documentation and research outputs, offering long-term value to both the internal team and their users.
This was a rewarding project that combined complex information design, empathetic research, and scalable design systems—all in service of organisations doing good across Australia.
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Currently doing product design at Digital Science.
Open to new opportunities.